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1.0

On the first delivery they dropped the 300 lb item off of the lift gate, only cause damage. They only had one delivery person and no equipment to move the item, i had to help them load it back onto the truck.

Oh yea they were rude.

On the second delivery date, they delivered it to the wrong address and then refused to re-deliver it to the correct one (which was only 2 miles away). and yes, they confirmed they had the correct address in the first place. Again rude.

The third delivery date, they never called nor did they provide any advance notice; however, Costco assured it would arrive.

It has, to date, not arrived. This time I couldn't get in touch with their customer service, so they never had the opportunity to be rude.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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