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I placed an order for a TV on 7/6 from Costco and received an email from CEVA Home Delivery that it would be delivered on 7/14. On 7/13, I received a call from CEVA that it was delayed and would be delivered between 4pm and 8pm on 7/15.

I went home early to receive the delivery and it never came. CEVA did not contact me to let me know that it wasn't coming. I contacted CEVA on 7/16 and was told that the earliest that they could deliver now is 7/20.

This is terrible customer service and COSTCO should not use a company that acts in this manner. I want people to know how CEVA treats their customers and it is not well.

Reason of review: Order processing issue.

Location: Dallas, Texas

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Guest

I am currently going through the same experience. I bought a TV that was supposed to be delivered on May 15, 2017 between 4:00 pm and 8:00 pm.

I did neither see a driver, nor receive a call from CEVA. On May 16th, I gave them a call and requested to be serviced. I spoke with a certain Genesis who did not even apologize, and was asking me to schedule a pick-up. Funny, since SONY is paying for the drop off of my new TV and pick-up of the old one.

I insisted to be serviced with respect to my contract. I spent the whole day at home expecting to see a driver. Waste of time.

No call, No driver. I am still waiting

Guest

Ordered 65" from Costco. Picked up two days later and taken to CEVA's facility.

Never seen again. After I called, they told me it was lost.

Called Costco, and the rep says they hear the same story all the time.

Hesitant to bother ordering again from Costco. Why waste me time when the shipper can't/won't deliver the goods?

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