Awful customer service. Delivery window 9-12. Called at 11. Was told to call back after 12. Called at 1220, 1245 and 130. Each time was told they will have them call me. Fourth call at 145 I was told the office is closed and they have to call Rick at home...Read more
Ceva Logistics - What was that???
Worst experience ever. Scheduled my delivery and never came. I called the next day and they said there was a “system error”. They offered to reschedule service for another day in the week after I waited a whole 24 hours. Got to the warehouse...HORRIBLE customer service. Never never ever again!!!
I ordered a server from Dell. It was supposed to be delivered between the 20th and 25th of September. CEVA picked it up from Dell on the 19th and put it on a plane from Texas to Harrisburg, PA on the 20th. I was expecting it on the 24th, as that was the due date they...Read more
I didn't like
- Inability to track packages in their care
- Lack of communication
- Incorrect contact information
All the time and anywhere....start educating your employees because if they hit me they best kill me because if they don't I will put them in hospital so long they may never walk again let alone drive....the Police do nothing....the Government is a waste of time and...Read more
Ceva Logistics - Houzz delivery
Two appointments scheduled, two no shows, 9 hours waiting. They SUCK
For me, overall they did a good job delivering 75 inch TV that I had ordered from COSTCO within scheduled time and in one-piece, except they failed to notify me 30-45 mins before arrival and update the tracking information in the website. My father-in-law was able do...Read more
I would give them 0 star if it’s an option. I ordered a table with Rove concept. The first time they were late for 3 hours and the item was damaged. The second time they were late for 4 hours and the customer service said there’s nothing they can do and had terrible...Read more
Ceva Logistics - Worst of the worst
Given a 7 hour delivery window to re-deliver an item that was received defective; After waiting 7 hours, all day, confirmed with customer service agent after 6, that he would arrive within the window only to have driver call at the 7 hour mark to say he would be an additional 10 minutes, only to never arrive at all.
I just received my shipment from Costco. After reading these reviews, I was super nervous but I have to say, they were right on time and called me prior to coming to verify everything. I'm not sure if their service varies by location (I'm in North Carolina) but I had...Read more
7 hour window - 8 am - 3 pm window, no live person to speak with to set up appointment. Never arrived during window. Vendor HOUZZ and anyone else is stupid to trust CEVA , regardless of how cheap they must be. They are terrible so much so I won’t buy another item from...Read more
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