Ceva Logistics - No attempt to make this right.
I ordered a TV from Costco and set up a delivery window. I was home at the appointed time, but they called and asked to deliver early.
This request came in the form of a voice mail. I called the driver promptly and he was incredibly rude and refused to return, even though there was plenty of time for him to do so. I spent several hours and talked to the supervisor of residential services and she took the driverโs side and refused to reschedule for today. I am informing Costco management about this experience.
It is clear that Ceva has no commitment to customer service. Their time is important, the customer is an annoying inconvenience.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
Ceva Logistics Cons: Not on time and inconvenient time frame for delivery, Poor customer service.
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