Arroyo Grande, California
Not resolved

I recently had the opportunity to get back a treasured antique Morris Chair from a family member back east.I live in California so I called around looking for a company to pick up, pack, and ship this cherished item.

Related: CEVA Logistics has been great!

After comparing prices and speaking to a few logistic companies I ended up going with CEVA. They discussed with me how they would pack the chair for the long truck trip to California. Bubble wrap the chair, secure it to a wooden palate, and then shrink wrap the chair to the pallate. When the chair arrived 10 days later it was on its back in pieces!

No bubble wrap. A small piece of shrink wrap around the back, and a loose palate the driver left with me. One piece of the side was even split. Someone even affixed a shipping label directing on the antique wood!

It was like someone purposely tried to beat this chair up.The chair was in excellent shape prior to shipment. It cost me twice as much to restore as it did to ship, but the real slap in the face is that CEVA basically did not care the chair was damaged and after 3 months of waiting for a claim determination they came up with $50 offering. I knew there was risk to shipping but i could not believe that CEVA made no attempt to pack it properly, and then everyone along the route who came in contact with the chair basically ignored its worsening condition. This is the type of company that just takes your money and runs.


if you see their name or consider their services all I can say is turn around and RUN from them as quick as possible.I have added some photos for clarity.the first is before shipping, there are two after shipping and arrival in CA and the last if after I had it restored.

Review about: Ceva Logistics Delivery Service.

I didn't like: Poor customer service, And poor transportation.

Review #749151 is a subjective opinion of a user.

Product or Service Quality
Customer service
Reason of Review / Monetary Loss Damaged or defective / $1800
Preferred solution Let the company propose a solution

Had an Experience with Ceva Logistics?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Dhl Express Delivery Service Review Dhl "i track my delivery to see status as delivered then to not receive my delivery to then look up status again to see call dhl express. i even tried to..." Read more Estes Express Lines - Estes Denies claims Estes Express Lines "Estes broke my glass fountain during shipping . It was created and marked fragile. They destroyed the evidence and are now trying not to pay the claim. this is wrong..." Read more Fedex - "Customer has requested non-express clearance" Fedex "Hello there, I bought a GoPro 4 on the official website to have it sent to Mexico I did choose the "FedEx International Priority". Last saturday, 18 of October, the GoPro landed..." Read more Review about Ceva Logistics Delivery Service from Montgomery, Texas Ceva Logistics "Horrible company - delivery scheduled between 9am-1pm never showed til 6pm and then bounced my $6k massage chair off the back of their truck til it hit my concrete driveway..." Read more CONSUMER ALERT: Roca Labs, Don Juravin and Gastric Bypass Alternative unveil new invention called the "Magic Night" pill Roca Labs "Consumers should be very, very careful when dealing with important health issues like weight control and seeking real medical professionals versus quack internet sales guys like Don Juravin a.k.a. (..." Read more Tnt Express - TNT is awful Tnt Express "TNT Express is the worst international shipper I've experienced. Their customs fees are exorbitant, and added charges (handling, residence delivery) came to 2 1/2 times the amount recently paid for..." Read more Freedompop - Unauthorized charges Freedompop "I signed up for the free trial. The fine print clearly said I would be charged 8.99 a month if I did not cancel the trial. I was later charged..." Read more ASICS PATRIOT 7 Asics "Bought a pair from Zalora an online store. I had used almost all brands i.e. Puma, Adidas, Nike and Onitsuka (your sister company) and were happy with them since they..." Read more