Product: Ceva Logistics Customer Care Clear all filters (0 of 13 reviews match)
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Ceva in Villawood Sydney did not complete a car survey/condition report of my car, they did not get me to sign anything even after asking.I accidentally left my wallet in the glove box which was locked and $1000 plus silver coins was stolen. I have not received an...
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1.0
Villawood,New South Wales
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Ceva Logistics Customer Care
#1166651
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I have called Ceva 4 times today looking for a signed POD for my customer.The first 2 times the phone rings, until a recording comes on and says "no one is answering" and it disconnects the call. On my 3rd attempt to reach someone a gentleman finally answers after the...
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2.0
Product
Ceva Logistics Customer Care
I didn't like
  • Non-existing customer service
#1165375
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ordered a 65" tv from HSN and tried to IMMEDIATELY cancel the order and was told that I had to wait for CEVA delivery service to call me ...it took 10 days to get the call ... at this time I told Kenneth what happened and not to deliver it to me that it was to be...
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Product
Ceva Logistics Customer Care
I didn't like
  • Lies and more lies
  • Terrible customer service
  • Sevice
#1159930
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- Poor customer service.Do not pick up for long. CSRs are non-chalant. - their automated service schedules delivery and CSR simply says "ohh it was automated.. we can do next appoint for 4 days from now." - Escalations are a dream as they promptly gave a supervisor...
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1.0
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Ceva Logistics Customer Care
#1146316
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Update: I found a way to contact someone at their corporate offices and they responded saying that someone here (in the area) would contact me soon.They did and they started a conference call with a local with someone at their depot. I was at work and could not work...
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theyellowbear
theyellowbear

I purchased another item from the same company about a month ago because they were having a really great sale. I did this knowing that Ceva would be delivering the item...This...

1.0
Product
Ceva Logistics Customer Care
I liked
  • Someone called and arranged for me to pick up my items
I didn't like
  • While it was nice to be called the items were not there
#1123613
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Hold times to reach customer service were in excess of 45 mins 3 times.The tracking site did not have any information regarding my delivery. No one at CEVA had a clue what was going on with my delivery. Had to contact the original place were I made the purchase to get...
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Product
Ceva Logistics Customer Care
#1088327
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ceva logistics are totally a waste of time; the san diego office sends u to lax who then sends u to las vegas; cannot depend on this company and their customer service people are lazy - will not pick up a phone and actually SOLVE A PROBLEM - NO THEY MAKE NEW PROBLEMS...
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1.0
Product
Ceva Logistics Customer Care
I didn't like
  • Tracking could be better
  • Inexperience
  • No accountability
#947883
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Ceva Logistics Customer Care Review

Very poor customer support service..
1.0
Details
Customer service
Tracking Tool
Product
Ceva Logistics Customer Care
#893301
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Ceva Logistics Customer Care Review

They refused to pick up my old dishwasher because I scheduled the "Free" pick up after 30 days yet there is nothing on the paperwork that states must b done with in 30 days. Just a typical SOP of a second rate Home Depot sub contractor Thank goodness for Lowe's. I plan on dumping it @ Home Depot just on principal alone.
1.0
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Tracking Tool
Product
Ceva Logistics Customer Care
#889229
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I had a very easy air freight tracking. It shows delayed on the website and I was going to call CEVA to ask why. I called them on a normal Friday - well, everyone should be working by then. I waited for 10 mins until someone picked up my phone call, and she didn't say...
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1.0
Product
Ceva Logistics Customer Care
I didn't like
  • No accountability
  • Inexperience
  • Staff attitude
#871376
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