Ceva Logistics - CEVA DELIVERY 2017
I ordered a TV thru a home shopping network, shipped to CEVA on 2/1. I waited patiently trying to track this item with the number provided.
Everyday nothing. Was unable to track this. Finally on 2/6 I called HSN whom provided me with the phone number to CEVA. I spoke with Sheila whom was very nice, however she couldn't find the package either.
She put in a tracking ticket. She stated to call back within 24 hours if I did not receive a call. Of COURSE I did not receive a call. I called back the next day at 3:48pm and spoke with Brandon whom stated the package was never "Turned over" by the home shopping network.
I asked if he was sure he stated YES. I then called the home shopping network whom did their own research and called customer service at CEVA. He was told the package was picked up and delayed in the company's CA terminal. I shall receive my TV (which I'm sure will be busted or not working-if the handling is anything like their customer service) sometime next week!
ARE YOU SERIOUS?! SUPRISE HONEY HERE'S YOUR LATE GIFT!!
THANKS ALOT CEVA! From now on I will ask whom is delivering-IF IT IS CEVA I WILL ORDER ELSE WHERE!
Reason of review: Order processing issue.
Monetary Loss: $1300.
Preferred solution: Deliver product or service ordered.
Ceva Logistics Cons: Read the complaint.
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Comments
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Going thru the exact same thing right now. Ordered a TV from HSN and it was delivered to Ceva on Feb 22nd they have my street address one number off it's supposed to be 266th street and they have it down as 26th street and won't deliver without a change from HSN it's been a back and forth between me and Ceva and me and HSN since the 24th with still NO resolve!!!
Meanwhile it's just sitting in their facility and they won't even let me come and pick it up with my state issued drivers license because the address is wrong. I am PISSED!!!
I will have never had a problem with HSN but I will NEVER order anything again that can't be shipped by UPS. Ceva is the WORST!!!!!!