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Ordered a sofa. Delivery date was 11/29 between 9-12.

Paid my babysitter to come wait for it. CEVA never came, then said amazon never gave them that delivery date. said they don't even have the item and won't until next week. Joyce at CEVA didn't seem to show any compassion and totally threw amazon under the bus.

Called amazon and they stated that CEVA was given then delivery date. CEVA also claimed they called me and left a message to schedule

The delivery on 11/27...nope, never happened. They did not call me ever.

However that is what they claimed in their tracking system. Shady.

Location: Baltimore, Maryland

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Joyce was not the problem. Joyce was the solution, but she was kept down, literally by the people above her.

The truth is Ceva is 5th in the world.

The difference between first and fifth is that Amazon IS THE PROBLEM and CEVA WILL BEND OVER AND TAKE IT. WIthout Amazon and the other vendors, Ceva ceases to exist. So if Amazon makes a mistake that costs the customer or wastes man hours will Ceva complain? NO.

Ceva is an employee owned company meaning that ALL money spent on updating the company, is money they personally feel is taken from their own wallets at Christmas time in the form of bonuses and what not.

So, even the employees are expendable. Ceva relies on temp workers so that these workers can be gotten rid of easily if they run out of money. They also depend on low paid workers. These people at the top do not want to hire the correct amount of employees for the job needed or pay them a livable wage cause then bye-bye Christmas bonus.

I will never forget the day I left.

There were 3 day workers for customer service. Just 3. So if hours were wasted because a customer in New York was told a Christmas delivery from California could be overnighted in the middle of the blizzard---well Amazon's computer said it, not a living person, so it must be true. Customers took off work and lost money for a delivery that could not possibly arrive when Amazon's computer swore it would.

Did Amazon care? Not really, they are big enough they don't have to. Did Ceva care? NO.

Ceva knew the problem, but couldn't tell you. Ceva would not risk *** off Amazon. Which leaves you, and Ceva employees in the lurch. The truth is that this happens EVERY DAY, and a good majority of customer service time is wasted cleaning up messes like this or hunting the internet for updated addresses and phone numbers, because Amazon doesn't check for that before scheduling an order.

They also never warn you to expect a call from Ceva.

Here's the thing, when I walked out the door, I was told I did not deserve a livable wage because I am female and I have a husband. The female head honcho has grown daughters of her own. She knew this was inappropriate and that she would not want that said to herself or to her daughters. She didn't care.

I knew the job and me leaving meant she had to spend company money to hire and train someone else, meaning less Christmas bonus for her, and that she would have to be burdened by her and the company's missmanagement and refusal to address problems.

She had the chance to be professional, but when push came to shove, Doni Defranco chose to be deliberately sexist, chauvenist, abusive and unprofessional in every sense of the word. Doni needs to fork over her tax returns and show where she has given money to support women on welfare since she thinks that married women OTHER THAN HERSELF do not deserve a livable wage. I will always remember that there are pigs out there like that who will abuse good employees to save their own butts. She owes all women of America and specifically all women at Ceva, an apology for her abusive behavior.

She knew this was bad, but she said it anyway. It's not that I can't forgive her, it's that she knowingly engaged in abusive behavior, that she is allowed to abuse without punishment, and that her abuse is just one symptom of the problem at Ceva. Doni abuses because she knows that employees are disposable at Ceva. And if that is how she treats her employees, do you think she cares about the customers?

Deep down inside, I know she does care. That is why I can't forget. Doni knows how bad Ceva treats its employees and I betcha that she has been mistreated too. But like a battered child she will protect the hand that feeds her and allow others to be starved for her gain.

It's a dysfunctional company, and Amazon should dump them, but Amazon should also clean up their act instead of forcing customers to take the abuse as well. Joyce was not the problem.

That Joyce seemed unsympathetic is sad, but I knew her. If Joyce was running the program, you would never have been promised a shipment that had to hope of getting to you on time, Amazon would be forced to clean up their act, and drivers would not be allowed to be lazy while under a contract--unable to be fired.

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