Ceva Logistics
Ceva Logistics Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ceva Logistics has 1.3 star rating based on 270 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Corteous delivery employees, Fast delivery and great service, On time delivery.
Cons: Poor customer service, Customer service, Delivery windows.Recent recommendations regarding this business are as follows: "Be afraid", "Beeare", "0", "Go Elsewhere", "DON'T USE THIS COMPANY".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ceva Logistics has 1.3 star rating based on 270 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Corteous delivery employees, Fast delivery and great service, On time delivery.
Cons: Poor customer service, Customer service, Delivery windows.Recent recommendations regarding this business are as follows: "Be afraid", "Beeare", "0", "Go Elsewhere", "DON'T USE THIS COMPANY".
Most users ask Ceva Logistics for the delivery of goods as a solution to their issues.
Consumers are not pleased with Turnaround Time and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
W2 was wrong
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery
2nd time ordering the same sofa from Amazon. Ceva is the delivery company.
I work all week and by the time I can call them they are closed. I was given a Saturday delivery option for my order and the day before the delivery 20 minutes before they close I get a call asking me to reschedule. I assumed they were calling to let me know to be home. Took off work only to find out Ceva is not even open on weekends and cannot get in touch with anyone.
I had checked my Amazon account everyday for any updates and nothing has been sent to Amazon as far as updates.
Why on earth it couldn't at least be delivered when I was told it was bc my sofa has been sitting in a warehouse in the same town I live in since the end of January. Total nightmare.
- No weekend support
Preferred solution: Deliver product or service ordered
User's recommendation: Be afraid
No Call No show
Ceva does not even deserve 1 star! I am completely horrified at how unprofessional CEVA services are!!!
A CEVA Supervisor hung up on me. His name is Dennis. CEVA failed to delivery a very large bookcase today. No one called or left a message stating that this could not happen today.
CEVA notes state that I was left a voicemail at 9:22am on December 7th, is complety UNTRUE!!! If I had recieved a VM informing me that the delivery was needing to be rescheduled, then, I could have gone to work today. Since, I did not receive the VM. I not only waited during the 4 hour window, waited ALL DAY for this delivery.
I contacted Amazon at 1pm when my delivery did not happen. Amazon contacted CEVA and was told that CEVA would contact me to make the delivery arrangements today (12/7/2023). I still had not heard from CEVA by 4pm. I called Amazon back.
they called Ceva. After being on hold for about 20 minutes waiting for a rep, All I was told was that an email would be sent out to make other delivery arrangements. No phone call was going to be made to a CEVA employee to make arrangements to make this a priority just a standard email. I understand that the gal that I spoke with was only doing her job and has no authority to take care of issues.
So, I asked to speak with her supervisor.
After a few more minutes Dennis came on the line. He was even worse! CEVA was making no attempt to make this a priortity after I took a day off of work (lost wages). He told me that I received a VM at 9:22.
I DID NOT!!! THIS IS A LIE!!! I asked why the delivery did not occur. I could not answer the question, but then later said that there was an issue with the truck.
I told him that I cannot take another day off of work and wait for another 4 hours for another delivery. He suggested that if I live in a safe neighborhood, that the item would be left at the door. This is 8 foot tall, 10 foot wide bookshelf. This is not something that can just be left outside leaning on the house or on the ground!
Dennis then said that those were my only options. I can get another 4 hour window, or I could have the item left outside. I then suggested that I should get a call when delivery is on the way, or that someone could make a delivery when is suited my schedule. CEVA should do something to make this right!
Dennis continued to be unempathetic or unhelpful, then hung up on my and the Amazon representative. I was completely shocked! The Amazon representative was also shocked. This is some of the WORST Customer service ever.
So here I am, with a total wasted day, a loss of income for the day, and no bookcase.
I have absolutley no idea if or when this item will come. THIS IS UNACCEPTABLE!!!
User's recommendation: Go Elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHarrassment
Preferred solution: Remove my number from their data base and stop the harassment.
User's recommendation: Don’t use them
Delivery problems
This company is crap. I set up a delivery window on January 17 from 10am to 2 pm.
At 9:15 am they made an automated call to reschedule. I choose January 18th between 10 and 2 again. They never called or showed. When I called to see where my shipment was I was told ( by automated message) that my date was changed to January 22nd.
I did not change my appointment they took it upon themselves to change it.They have no idea if I am going to be working or not. Im beyond aggravated with this company. There is no way to talk to anyone!
I dont know why HSN continues to use this company! They are not reliable!
Preferred solution: Deliver product or service ordered
User's recommendation: Beeare
Non delivered item
No one answers in ANY number you call.
Ive been waiting on a delivery from your company since its was placed back on November 14th. There are no shipping updates and theres been plenty of time for someone to call me regarding this delivery.
iBooMas has said theyve reached out to CEVA several times but they are not telling me if theyve received a reply.
This chair is a Christmas gift for my husband.
I need someone to contact me for the chair to be delivered this week.before Christmas.not after.
The tracking number is
RAP0794994
My phone number is
722-260-**** Kris Wilson
708* ***th. St.
Hartley, Iowa 51346
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is full of thieves!!!!!
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t do business with these scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrific delivery experience.
Driver parked around the corner to hide vehicle/license plate.
Driver asked me for $40 cash if I wanted him to leave the package inside my house. My package was 240lbs, and I did not have $40 in cash.
I offered debit/credit and he said "No, cash only" ...leading me to believe he was scamming me by hiding his vehicle, and accepting only cash. I have since contacted Amazon and they have confirmed with me that this man was scamming me. I had no choice but to ask neighbours for help to bring my $1500 package into my house, and I hurt my back in the process.
This company is satanic. Please do something about this.
- Arrived on time
- Horrific scam artist delivery drivers
- Phone call just repeats ringing infinitely no message given
- No message as to why the phone service does not work
Preferred solution: Not sure. I would like my back to stop hurting, and I would like their drivers to not attempt to scam me out of my hard earned money.
User's recommendation: STEER CLEAR! DO NOT USE!
Tried to track my order
User's recommendation: DON'T USE THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracking and scheduling is the worst I have seen
Preferred solution: Deliver product or service ordered
User's recommendation: dont buy anything from a vendor that uses this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill have not received my package.
- No delivery
- Late delivery
- And horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure it doesn’t come from a 3rd party buyer!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery
- Nana
Preferred solution: Full refund
User's recommendation: Let them know if a possible problem with their delivery.
Late Delivery & Zero Communication
Just horrible service...
On June 2, 2023, I received a phone call from Ceva moving my delivery date up from the 7th to the 3rd. I cleared my schedule and the next morning got a call saying that they had a driver call in, and needed to reschedule.
Hey, at least they called! We rescheduled for the 9th, between 9AM and 1PM. They never showed. I called at 4PM and was told that they worked until 11PM, and that it was "out for delivery", so I would receive the shipment yet that day.
Nope. I waited around the entire day, no call, no delivery. My calls to Ceva made zero difference.
I have cancelled the $3,500 shipment. To not call is just not acceptable.
User's recommendation: Do Not Use These Idiots!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer.Overstock furniture left in the rain without protection.
Preferred solution: Full refund
User's recommendation: No recommendation. They should be fired
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bowen Island, British ColumbiaLate delivery complaint
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My withdrawal gifts not given me 20th dec