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Ok I don't know where to start. Sorry this is going to be a long one, I was meant to write this review about 3 months ago at my time of utter disappointment and anger, but now that I've calmed down and finally come to see how much money I have lost due to these clowns.

I feel that it is important to let everyone know who decides to use these clowns to THINK AGAIN. Ok I've bought numerous vehicles from interstate over the years as Perth is just too expensive to buy car. i've used Patrick's auto care over the years and they weren't to bad overall despite delaying my car for about 5 days and a minor scratch on the side mirrors I understand they put these cars in shipping containers and transport them by rail and have to fold in the side view mirrors and squeeze them in these containers, the reason I chose ceva was they quoted me about $500 less than Patrick's autocare as it was non -running vehicle always remember you get what you pay for. Anyways I bought a minor front end damage bmw from pickles auction in Melbourne and I was going to have it transported over to Perth as I already had all the front end parts to get it repaired the front was only damaged.

sides, roof and back was immaculate not even a single scratch. I had the car placed in my lock up garage in Melbourne the tow truck driver was one of my close friends he picked the car up from the auction he placed it in the garage with me present at that time. I gave him the key to my garage and flew to Perth on a Friday and told him to pick the car up on Monday morning and have it transported to ceva so they can transport the car to me. My friend the tow truck driver unlocked the garage took the car as normal and towed it to ceva.

he entered there entrance which has all surveillance cameras around and they did a vehicle assessment with him present and just noted on the car diagram the apparent front damage and didn't note anything else as the car didn't have not even the slightest scratch on the car I had photographs of the whole vehicle while it was in my garage so as to show my panel beater in Perth to get a quote to fix the front and I surprisingly also sent pictures to ceva as well, they needed to see pictures of the car before they could give me a quote on transporting an non- running vehicle. The assessor simply made the report and asked the tow truck driver to go sign some of their dodgy paper work in reception and he signed and they didn't even give him a copy of the report just said thank you and bye and the tow truck driver left. They called me when the car arrived in Perth and told me to arrange someone to come tow the car l was at work so I called another tow truck driver and he went and brought the car down to the panel beater and met me there so I can pay him. When my car was getting taken down from the tray lift tow truck I was shocked to see some *** had keyed every panel on my car what really pis*!d me off was that they didn't scratch the bonnet front bumper and fenders which was already damaged so it was someone who knew what they were doing it looked like someone was really pissed with this car so they decided to destroy what was left good in this car.

The panel beater instinctively said send the car back to ceva and have them repair it because this is not what the car looked like as I showed him the whole car though pictures. The tow truck driver in Perth gave me their copy of the condition report which looked like an altered condition report showing all these scratches on the car. I straight away got onto the phone with ceva and starting complaining about what on earth has happened to my car they talked to me suspiciously as if they knew something but acting like it's not their problem be cause ceva never likes to take responsibility of any damage, they told me to send pictures as proof and my claim to one their claims department, I did all that and had a call back from a very very RUDE lady named Maria Sparta (Perth claims representative) the moment she got on to the phone with me she started accusing me that I am at fault I gave them a damaged car and that I'm trying to *** them I was very upfront with them with the damage from the start which was only the front I told her that they are liable to fix only the damage which was caused when the car was in their care and that the front damage is my responsibility she kept acting very unprofessionally and accusing me falsely. This lady will drive you mad I nearly had a accident while talking to her on my car speakerphone.Then I made my point clear that I'm taking this to court because this is just too much ceva wrecked my car and now their falsively accusing me of something this really pis$d me off.

So first thing I went to check the repair bill it wasn't pretty $9000 just to repair the malicious damage that's not including the front which is my responsibility. Secondly I went and saw a lawyer he requested the original condition report and camera surveillance in Melbourne Depot, my tow truck driver in Melbourne agreed to help as well because he said him and the assessor were standing infront of atleast 4 cameras so we started to request this information from ceva they took their time in preparing all their FAKE made up condition reports they used one condition report which they changed only the names and dates on the same condition report just to support their claim, when it came to surveillance they were very reluctant and they said they don't have the footage, after all of this *** happening I started getting fed up with going legal with these guys as they will keep altering documents even pictures for gods sakes, they sent pictures of the car all scratched up in a undisclosed location with the background all blurred up to make it look like it happened before they took the car and when one my friends who has a strong background in computers tried to retrieve the parameters of the images like dates and if the images were modified all the parameters had been cleared and locked so no parameters were stored on the pictures. The lawyer advised me that it's going to be a Lenghty and costly process and also it could be risky as they'll keep coming up with false information to support their claims and he reckoned it will be more cost efficient if I just let it go and repair the car at my expense as the legal costs will exceed the cost of repairing the car even though he said he still believes I had a strong case against theses clowns as I had photographs 3 witnesses he said it be a lengthy process. And as the man I am, Im going To let this go and leave it to God to do justice, even though all my time was wasted and I'm left $12000 out of pocket, because of some *** who didn't like moving a non goer vehicle and decided to get his revenge by scratching my car.

And also ceva made it look like my friend who is the tow truck driver in Melbourne brought the car like that, this made him feel very uncomfortable and he kept telling me he will support my claims because he was not blind he saw the car had no scratches, I let this go also because of friendship because all this drama was making my friend feel uncomfortable.

My time, my friends and my character is more important than having to play cevas shifty games. Shame on you ceva

I will defiantly not recommend you to anyone especially all my fellow members of the bmw club of Australia.

Reason of review: Order processing issue.

Location: Perth, Western Australia

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