Ceva Logistics Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Poor customer service7
    • Customer service7
    • Delivery windows4

  • Jul 21
  • Shipping
  • Hyattsville, Maryland
  • Ceva Logistics Shipping Policy
  • 21
  • REVIEW RATING 3/5

I made a purchase and it was rescheduled once because of a missing driver, on the reschedule date they pull up to my drive way and the wrong item is there, I mention this to the driver to him responding "don't tell me that". Clearly on the side label it says who it is for and where, how did they not check the label when delivering an item. My elliptical was already put together by the customer... Read more

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  • Jul 20
  • Shipping
  • Ceva Logistics Shipping Policy
  • 20
  • REVIEW RATING 3/5

We ordered a large item from Overstock.com, weeks went by with no word or delivery. I finally called overstock only to find out that it had been in Ceva's hands for the past few weeks. Overstock supplied me with a phone number to call Ceva. When I called them they were completely unapologetic and said that they did indeed have my package (why didn't they call?) and the only day it could be... Read more

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  • Jul 07
  • Shipping
  • Seattle, Washington
  • Ceva Home Delivery
  • 60
  • REVIEW RATING 4/5

I live in Seattle Washington right next to Seatac airport. I ordered a swimming pool from Amazon a week ago and the scheduled delivery date was for the following Tuesday from 3-6. I made sure to stay home all day just to be safe. I revived a call from a near by area code and answered, said hello a couple of times and then they hung up.i thought nothing of it until a shirt while later I received a... Read more

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  • Jun 22
  • Shipping
  • Fort Lauderdale, Florida
  • Tv Shipping
  • 91
  • REVIEW RATING 4/5

I ordered a large tv from Amazon, who utilizes Ceva for white glove delivery. I placed my order on June 8th, and scheduled delivery at that time (for June 20th, for Father's Day present). My delivery window came and went on June 20th, and when I contacted Ceva, they showed that my package had not even been checked in by the main terminal in Miami, and that I likely would not receive it. They... Read more

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  • Jun 22
  • Shipping
  • Monroe, New York
  • Delivery Service
  • 44
  • REVIEW RATING 3/5

First, the phone rings without end. I was then told that the company had been trying to call me for 2 days. I never rec'd a phone call at all. Then I was told the shipper used a California zip code (I am in NY). Then when I called the 800 number the person hung up. I could tell by the voice (just woken up maybe?) that the same person answered when I called back. I was then put on hold again... Read more

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  • May 29
  • Shipping
  • Rochester, Minnesota
  • Chairs Shipping
  • 102
  • REVIEW RATING 4/5

Ordered a couple of chairs. I can see the from the tracking that it has been sitting in a warehouse less than an hour from me for over a week. They called me to tell me that they will deliver next week. I have already been waiting for over a week and the initial delivery date they gave me was one week ago. I have tried to contact Ceva but it is very difficult to find any way to contact them. ... Read more

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  • May 19
  • Shipping
  • Maple Grove, Minnesota
  • Furniture Shipping
  • 73
  • REVIEW RATING 4/5

Ceva called at 5pm the night before my item was supposed to be delivered and said I had to call back by 9pm to confirm. Thanks for the 4 hour window. Some of us have lives and other obligations and can't get to our phones immediately. Delivery ended up getting delayed. Why not make those calls earlier to give people a better chance to respond? Or do what other delivery companies do and... Read more

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  • May 14
  • Shipping
  • Denver, Colorado
  • 97
  • REVIEW RATING 4/5

My item was set to be delivered Monday morning between 8 and noon. The delivery was then resheduled by CEVA to noon to 4. No show all day. Called and had to leave message. Rescheduled delivery on Tuesday for noon to 4 on Wednesday. CEVA was a no-show all day Wednesday. Wednesday I had to call and reshedule for Thursday 8 to noon. It's now 4:12 PM on Thursday and still no delivery. This... Read more

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  • May 02
  • Shipping
  • New York, New York
  • Tv Shipping
  • 109
  • REVIEW RATING 4/5

Wish there will be a no star to give, My story starts with a Sony TV that is not working , and weeks later getting a replacement from Sony that needs to be switched with the defected Sony. Then finally came the call from Ceva Logistic, that they got the replacement and they can deliver, offering me a window from 10 to 3 ( and that means staying home from work waiting for the magic delivery) the... Read more

Was this review helpful? 2 0

  • Apr 07
  • Shipping
  • Delivery Schedule
  • 1
  • 1
  • 195
  • REVIEW RATING 4/5

Placed a large order with Costco on March 30, 2015. Received an email from Ceva with tracking number stating an estimated delivery date of April 6. Waited around all day on April 6, guess what, no delivery. When I called Ceva about it they said 'that tracking number doesn't exist' even though I was looking at their website which showed the status of my shipment!! When I challenged the... Read more

Was this review helpful? 2 0

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