Ceva Logistics Complaints and Reviews

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  • Customers don't like
    • Customer service5
    • Poor customer service4
    • Windows delivery3

  • May 19
  • Shipping
  • Maple Grove, Minnesota
  • Furniture Shipping
  • 24
  • REVIEW RATING 4/5

Ceva called at 5pm the night before my item was supposed to be delivered and said I had to call back by 9pm to confirm. Thanks for the 4 hour window. Some of us have lives and other obligations and can't get to our phones immediately. Delivery ended up getting delayed. Why not make those calls earlier to give people a better chance to respond? Or do what other delivery companies do and... Read more

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  • May 14
  • Shipping
  • Denver, Colorado
  • 32
  • REVIEW RATING 4/5

My item was set to be delivered Monday morning between 8 and noon. The delivery was then resheduled by CEVA to noon to 4. No show all day. Called and had to leave message. Rescheduled delivery on Tuesday for noon to 4 on Wednesday. CEVA was a no-show all day Wednesday. Wednesday I had to call and reshedule for Thursday 8 to noon. It's now 4:12 PM on Thursday and still no delivery. This... Read more

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  • May 02
  • Shipping
  • New York, New York
  • Tv Shipping
  • 46
  • REVIEW RATING 4/5

Wish there will be a no star to give, My story starts with a Sony TV that is not working , and weeks later getting a replacement from Sony that needs to be switched with the defected Sony. Then finally came the call from Ceva Logistic, that they got the replacement and they can deliver, offering me a window from 10 to 3 ( and that means staying home from work waiting for the magic delivery) the... Read more

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  • Apr 07
  • Shipping
  • Delivery Schedule
  • 1
  • 1
  • 135
  • REVIEW RATING 4/5

Placed a large order with Costco on March 30, 2015. Received an email from Ceva with tracking number stating an estimated delivery date of April 6. Waited around all day on April 6, guess what, no delivery. When I called Ceva about it they said 'that tracking number doesn't exist' even though I was looking at their website which showed the status of my shipment!! When I challenged the... Read more

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  • Apr 06
  • Shipping
  • Cape Canaveral, Florida
  • Shipping Service
  • 62
  • REVIEW RATING 4/5

WORST shipping company EVER. They actually deserve negative stars. This is the third time we have received something from this shipping company and I hoped maybe the first two times were a fluke. However, third time is the charm and they still suck. I took Friday off of work and they never showed up. When I called, they said they didn't actually have the item and it would be Monday. Told them I... Read more

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  • Jan 19
  • Shipping
  • Denver, Colorado
  • Dresser
  • 291
  • REVIEW RATING 5/5

A delivery was scheduled for 1/19/2015, 9:00 AM - 12:00 PM. Called verified delivery date and time, it was confirmed. Now the lies begin, Tracking System, says that Customer changed and delayed delivery. Then in Transit.. Rescheduled, because of Customer and Truck issue. Then Rhonda, Customer Service Agent, stated that because a time of delivery is set up does not mean it is on the books... What?... Read more

Was this review helpful? 1 0

worked at Ceva the most useless company. Employees are talking on cell phone instead of working. The worst training , no supervision , no competence , no professionalism. #Amazon should drop them fast before they lose all their customers. CEO of Ceva you need to do an #undercoverboss at auburn washington office. The only direction this company is goun is down if there is no change Add comment

  • Dec 23, 2014
  • Shipping
  • Lake Zurich, Illinois
  • Tv
  • 210
  • REVIEW RATING 4/5

Same issue here. I ordered a flat screen tv from Amazon and saw the delivery drivers actually drop the box from my window. How can you do this when the box has handles? You can clearly tell it is a tv from the box. Told them I saw what happened, I wasn't rude. Just told them, I wasn't taking a chance. They quickly became rude, and basically threw the tv in the back of the truck. Never again. I... Read more

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  • Dec 17, 2014
  • Shipping
  • Katy, Texas
  • Shipping Service
  • 164
  • REVIEW RATING 4/5

Had my wrong contact number. So I never received my product. I had to investigate to find out what happened. Once done it 10 calls of complained to Amazon third party reseller to get someone from Ceva to acknowledge they had my product. I think this shipping company steal people's purchases if they do not complain about missing it. Anyway, once I schedule, they never shipped the item that day... Read more

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  • Dec 12, 2014
  • Transportation and Delivery
  • San Luis Obispo, California
  • 1
  • 1
  • 166
  • REVIEW RATING 4/5

I ordered a large sectional on Overstock.com on November 7th. Phone calls back and forth, apologies that it didn't go out when it was scheduled to; but good news...it had a confirmed delivery date of Wed. 12/10. Of course I didn't stray far from home even though I told Overstock that I needed a telephone call 30 minutes prior. So here it is Friday, 12/12, still no couch, I've talked to several... Read more

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